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ATIC (American Transit Insurance Corporation) |
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Challenge: |
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Reduce cost associated with maintaining outdated customer database. |
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Reduce claims processing costs |
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Solution: |
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Develop claims processing and new customer relational database |
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Process: |
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Reviewed claims management process in context of applicable state laws and regulations |
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Evaluated current processes and made recommendations to streamline it |
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Developed custom application using input and feedback from client-experts |
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Planned, tested and integrated the hardware and software solution in real-time, demanding business environment |
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Trained and supported the staff throughout the implementation and transition to the new system. |
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Results: |
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Saved $240,000 in first year with new customer database |
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Reduced claims processing costs by 75% |
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A
Fortune 500 Health Insurance Provider in
NY |
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Challenge: |
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Increase management visibility to its
saleforce, brokers and customers |
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Integrate multiple databases and
applications into a single system |
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Solution: |
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Create a single application, integrate
multiple databases with all the
functionality of multiple legacy systems |
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Process: |
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Conducted comprehensive business and
technical assessment of existing
applications and databases |
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Developed a single application to improve
management visibility and reporting
capabilities |
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Planned, tested and implemented solution |
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Trained and supported staff throughout the
implementation and transition to new system |
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Results: |
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Eliminate double data entry |
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Significant reduction in customer data
errors |
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Comprehensive view of sales and channel
effectiveness |
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BCMS
(Better Claims Management Solutions) |
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Challenge: |
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Growth of claims processing company
constrained by old technology and unreliable
software |
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Solution: |
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Develop a claims processing application that
allows the company to expand its business
according to plan |
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Process: |
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Reviewed claims management process in
context of applicable state laws,
regulations; determined client requirements
for speed and efficiency; planned system to
meet future client growth |
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Reviewed claims management process in
context of applicable state laws,
regulations; determined client requirements
for speed and efficiency; planned system to
meet future client growth |
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Planned, tested and integrated the hardware
and software solution in real-time,
demanding business environment |
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Trained and supported the staff throughout
the implementation and transition to the new
system |
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Results: |
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Client rated S3 Technologies at 96% on
customer satisfaction |
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Business growth targets for client now on
track |
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FMCSA
(Federal Motor Carrier Safety
Administration) |
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Challenge: |
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Develop IT Modernization Plan for Government
truck and passenger bus safety agency |
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Solution: |
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Develop and implement an integrated IT
solution |
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Subcontracting partner to RS Information
Systems |
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Process: |
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Develop and analyze performance alternatives |
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Develop and present business case and
justification for modernization |
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Prepare and implement change management
processes and procedures |
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Develop and implement program management
metrics and reporting |
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Conduct program coordination |
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Develop program management and risk
management plan |
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Results: |
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Achieved highest score on business case from
outside “watch dog” agency – Office of
Management and Budget (OMB) |
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Funding for program increased and is ongoing |
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Sponsoring executive promoted |
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Timberlake Publishing |
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Challenge: |
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Web publishing and development company
needed immediate development of e-commerce
portal for large new customer in 30 days |
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Solution: |
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Develop portal using Rapid Application
Development and other state-of-the-art
techniques |
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Process: |
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Reviewed and refined requirements |
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Leveraged top offshore talent and onshore
project management leadership |
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Rapidly developed the application |
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Dynamically applied modifications
“on-the-spot” |
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Compiled improvements into version upgrade
after delivery |
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Results: |
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Delivered finished application to customer
on time for national trade show |
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Delivered application on time and on-budget |
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Government Contractor |
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Challenge: |
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Revenue growth constrained by manual RFQ
response system |
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Solution: |
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Develop a system that enables the company to
automatically select the desirable RFQs from
government clients based on a set of
business rules, forward RFQs to selected
group of suppliers for each quote, manage
responses from those suppliers, and create
responses to government client. |
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Process: |
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Reviewed business and technical requirements |
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Developed application |
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Planned, tested and integrated the hardware
and software solution in real-time,
demanding business environment |
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Planned, tested and implemented solution |
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Results: |
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Triple the daily capacity with 2 fewer
headcounts in the quote process |
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Increased client revenues by 25 percent
annually |
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